Liveciety Buyer Protection Policy

Liveciety is committed to providing a trustworthy buying experience for everyone. Liveciety has a Final Sale policy, however - In the event that something goes wrong with your purchase we do offer Buyer Protection.

Below, you'll find more details on our Buyer Protection Policy, outlining specific circumstances in which you're eligible for a refund:

Package not received
Damaged item or packaging (evidence required)
Defective item (evidence required)
Wrong item sent (evidence required)
Item significantly not as described (evidence required)

Refund Request Timeline

Customers have 3 calendar days after the package status is updated to "Delivered" to raise a refund request through Customer Support. All assistance for final sale orders must go through Customer Support.

Sellers must review the request within two (2) business days (excluding weekends). If the seller does not respond within this timeframe, Liveciety will auto-approve the return.

In instances where the seller denies the buyer's return request and the customer is unsatisfied with the seller's decision on their return and refund request, the customer has the right to open an appeal ticket with Liveciety's Customer Service team. Liveciety will then assess the relevant evidence and make the final decision on the return and refund request.

Return Process

In the event that your return request is approved, Liveciety will require you to return the item before receiving a refund. You MUST return the item within 5 days of your return being approved. If the return is not shipped back within this timeframe, the return will be cancelled. The item must be returned in the same condition as received. For example, using or opening a product or removing tags will disqualify your order from being refunded or reduce the refund amount. Return shipping costs may be deducted from your refund.

Upon receiving a customer's return, the seller has 3 business days to confirm receipt and accept the returned item in order for the customer's refund to be released. After 3 business days the refund will automatically be processed to the customer.

Exclusions to the Buyer Protection Policy

Refusing Delivery: Refusing delivery of your purchase does not qualify your order for a refund.
Failing to Pick Up: Failing to collect packages that are held for pickup by local couriers does not qualify the order for a refund.
Chargebacks: Orders that have been disputed with your financial institution are ineligible for refunds.
Potential fraud abuse of policy: Buyers that exhibit indications of refund and/or return fraud, abuse of policy, habitual returners, or that have other suspicious return patterns may be refused refunds or have action taken against their account. Any determination of potential abuse or fraud is at the full discretion of Liveciety.
Incorrect item returned: You will not be eligible for a refund if you return an incorrect item (and the item will not be returned to you by Liveciety). When packing your return, please carefully check that you are returning the correct item. You will not be compensated for any incorrect items sent to Liveciety.
Orders Marked Delivered: If your item is marked as delivered, but you have not received it, you must contact the seller and support within 2 days so that we can investigate the situation. Liveciety will not be held liable for any package marked as delivered by your postal carrier to the address listed on your account, and any refunds provided are solely at the discretion of Liveciety on a case-by-case basis.

Chargeback Policy

Liveciety has a ZERO tolerance policy for chargebacks. Any account that attempts to circumvent our final sale policy by filing a chargeback or dispute with their financial institution will be banned. Liveciety may also ban any other accounts associated with the same email, phone number, shipping address or household.

Cancellation Policy

Auctions

Once you place a bid on an item on Liveciety you are committing to the sale. Please exercise caution during auctions as we will not approve cancellations due to your own carelessness or negligence. (I.E. you should not let your children hold your phone when auctions are running as YOU will be responsible for any purchases that your child "accidentally" makes with your phone)

Cancellations will ONLY be accepted at the discretion of the seller. If denied, the sale is final. If the seller does not respond to a cancellation request within 48 hours, the sale will proceed as normal.

You may request to cancel an order at any time before the item has shipped. Once the item has been shipped, you will no longer be able to cancel the order.

Cancellation Fees

Buyer requested Cancellation fees: Cancelled orders will be subject to a 3% restocking fee charged to the buyer. The 3% restocking fee will be deducted from the customer's refund amount.
Seller-fault cancellations: Orders cancelled by the seller due to pricing errors, out of stock items, or other cancellations that were NOT due to a buyer's request are subject to a 3% refund administration fee charged to the seller.

If there is no update to the tracking information within 12 days, the buyer should reach out to our Support team to cancel the order.

Buyers who repeatedly request cancellations for any reason will be subject to corrective action.

Exceptions for final sale

If there is an error or technical glitch during the bidding process, the buyer must report the error to Liveciety Support within 2 hours for the order to be considered for cancellation. Note: Liveciety still reserves the right to deny any cancellation request.